Warranty enquiry

Please make your warranty enquiry by filling out the form below. Your enquiry will be acknowledged by email and someone will be in contact with you shortly.

Please reply to our email and attach numerous photos of the issues you are referring to.

Thank you

First Name *

Last Name *

Company *

Email (we will keep your email completely private)

Phone *

Best time to contact you *

Address 1 *

Address 2

City *

State *

Zip

Which Outdure rep where you dealing with? *

Was the deck installed exactly to the specifications outlined in the installation guide? *

Before we can arrange for someone to investigate further, we need you to confirm the following details *

Every board has been clipped and screwed as explained the the installation guide
Every board has the correct gapping at the ends of all boards as explained in the installation guide
The installation included breaker boards
The trim board screw holes were pre drilled oversize
Any surface fixed screws had pre-drileld holes.

if NO, please comment:

If you don't know answers to these questions, we suggest you ask your builders them, or ask them to complete the warranty enquiry form for you.

Did you or your installer register the installation completion using the warranty registration form? *

Who did you buy the product from? *

What was the invoice number?

Decking board colour *

Decking board profile *

Clip type

Please tell us what your issue is *

Who installed your decking?

Installers company name *

Installers contact name: *

Installers contact phone number: *

Installers email address

Date project completed *