fbpx twitter facebook instagram pinterest google-plus close hamburger livechat phone-us showrooms outdure-icon outdure-icon-2 video-play play arrow-right arrow-left close phone envelope search angle-right angle-left angle-light-left angle-light-right chat mobile marker phone-o pdf email picture request request pricing upload plans account basket contact design pricing cad share-alt resistant recycled effecient moisture warranty durable exterior premium_turf hardwoods long-arrow-right filterby download search-big faqs warranties manuals specs cad upload-plans technical-advice concept-design quote engineering construction-drawing installation project-management ai-document audio-document excel-document image-document pdf-document powerpoint-document psd-document txt-document video-document word-document zip-document "

FAQ

‘Qwick’ information on our products, our process, installation information and more.

Outdure composite decking

Is composite better than timber?

We love both! We love hardwood decking and understand the aesthetic appeal of a beautiful silvered timber. We also love the attribute of composites – ResortDeck has a beautiful matte finish similar to hardwood but with the added benefits of structural stability, durability and less wastage. Some hardwoods contribute to deforestation but some composites have virgin plastics as the primary material in the blend. We have made a conscious decision that Outdure composite decking contains at least 90–95% recycled materials – a mix of HDPE or PVC and wood fibre. Composites also have the added benefits of being very low maintenance – there is no splintering, no leaching and no nails. in the end it comes to personal preference and what suits your project.

Are some composites better than others?

Yes, there are many attributes to consider other than selecting a colour you like. We always recommend our customers consider sustainability, UV protection, maintenance, ease of installation, slip resistance, etc. Composites are either capped or uncapped – capped composites are even more moisture resistant and durable, but its a balancing act of benefits – uncapped often have higher slip resistance ratings.

EcoDecking, CasaDeck and ResortDeck are made of a portion of organic material and a portion of polyvinyl chloride (PVC) or high density polyethylene (HDPE). In some lower-cost composite boards, the organic material could be bamboo or rice husks and the plastic component may be a low-grade PVC that lacks dimensional strength).

Outdure boards are developed for minimal fading. We use either a high-grade PVC or a HDPE (think outdoor water tanks or plastic oil drums). These are both hard wearing UV-resistant plastics. For the organic materials, we use recycled hardwoods. For added protection, our premium ResortDeck boards are engineered with UltraShield technology which encapsulates the entire board surface.

Do Outdure composites look ‘plastic-y’?

No! We have refined our board finishes to be ultra matte as we believe the harsh glossy plastic decking options don’t have the same premium, contemporary aesthetic.

How do I select colours?

We recommend you order samples as viewing colours on screen or in printed material is a representation only. Alternatively, talk to one of the consultants at Outdure who are trained in colour consultancy and can recommend the right board for your style requirements.

Will Outdure composite decking fade?

Our decking boards are manufactured to be UV resistant and do not need any oils or regular staining or painting. In extreme UV conditions, fading of approximately 5% can happen. We have detailed test reports on UV in our technical resources section if you would like more info on this.

What maintenance does my Outdure composite deck require?

Like any outdoor area, there is some basic maintenance required, however our boards only need a fraction of the upkeep that timber decks demand. We recommend a thorough cleaning at six-monthly intervals with a single application of deck cleaning solution as a preventive to mould/moss and lichen buildup. For more detailed maintenance information, please refer to our maintenance schedules and care guides.

Does composite decking expand and contract?

Sometimes. Composite decking boards expand and contract as the temperature rises and lowers. In warmer temperatures, the boards will expand, then contract in lower temperatures. Timber decking boards twist, expand and contract in unpredictable ways usually related to moisture.

Because Outdure decking boards are machined to be perfectly straight, our customers have high expectations for some of the flaws that are forgiven in standard timber decks. We also have those same high expectations! Fortunately, Outdure composite decking expands and contracts in predictable ways. As such, we can advise on the best ways to install your deck so that you get the best possible results – our 2.8m board length also helps minimise expansion and contraction.

Should I use grates in my deck?

All decks require airflow, to allow the boards to dry out and to avoid moisture buildup under the deck. Our aluminum QwickGrates are recommended to ventilate the deck. They can easily be removed for cleaning below the deck and, when placed near a drain, come in handy for inspecting or clearing a blocked drain. QwickGrates also enable the ability to access services underneath the boards.

Do Outdure composite boards get hot?

Just like any exterior surface material, composite decking gets hot in the heat of summer. Because the boards are made of a highly durable material that is dense and structurally strong, the boards retain temperature but from independent testing the overall surface temperature is only a few degrees more than hardwood. As a general rule, the darker the colour, the hotter the surface temperature.

How do I work out what quantity I need?

Email us a plan or a sketch/pic of the site with rough dimensions, and we will give you an estimate. We will even design you a deck layout for free to make sure the products are used in the most economical, optimum way – plus we can make sure details such as downpipes are allowed for.

How are the boards installed?

Anyone who is confident to complete DIY projects and who is comfortable using power tools should be able to install an Outdure deck. You also need to be able to read plans. All our products and systems are supplied with detailed installation guides which also list the tools you need. Outdure can help with the structure that you lay your deck onto – whether you’re using a traditional timber frame or integrating boards onto our QwickBuild system.

Are the clips and fasteners included?

Yes, all fasteners required for your particular type of installation are provided by Outdure and itemised in your quote, so there are no hidden costs.

Can nails be used?

We have designed a range of QwickClips which simply twist and lock to secure the boards in place. The hidden fasteners are easy and fast to install with the added benefit of a nail-free aesthetic.

Do I need to paint or stain my Outdure composite decking?

No, say goodbye to painting and toxic stains that leach! Relax on your deck instead.

Can I use Outdure composite decking boards for stairs, outdoor furniture and screening?

Yes, we have designed seating and vertical details for many projects. We can even supply them prefabricated to your dimensions. There are a few tricks to ensure the best finish, so our CAD team can help customise to your requirements.

What is the lifetime and warranty of Outdure composites?

ResortDeck, CasaDeck, and all accessories have a 10-year limited warranty. The boards are recyclable at the end of their lifetime, which is upwards of 15 years providing our maintenance schedules are followed.

 

Outdure exterior tiles

What are Outdure tiles made of?

The tiles are full-body, vitrified porcelain. Which means the colour is not just on the surface but throughout the entire tiles. Vitrified means they have a very low water absorption rate of less than 0.5 percent.

What are the benefits of full-body, vitrified porcelain tiles?

Attributes include durability, excellent abrasion resistance, low porosity, high mechanical strength and frost resistance.

What does rectified mean?

Our tiles are rectified which means they are mechanically finished to ensure a consistent size that is perfectly square.

How do I select colours?

We recommend you order samples as viewing colours on screen or in printed material is a representation only. Alternatively, talk to one of the consultants at Outdure who are trained in colour consultancy and can recommend the right tile for your style requirements.

What maintenance do Outdure tiles require?

Like any outdoor area, there is some basic maintenance required. However, tiles are a great easy care option. For more detailed maintenance information, please refer to our maintenance schedules and care guides.

Should I use grates in my tile deck?

For tile decks installed over waterproof membranes, we advise QwickGrates to promote airflow which helps to keep the membrane healthy. The grates can easily be removed to access services underneath the deck.

Do Outdure tiles get hot?

Just like any exterior surface material tiles can get hot in the heat of summer. As a general rule the darker the colour, the hotter the surface temperature.

How do I work out what quantity I need?

Email us a plan or a sketch/pic of the site with rough dimensions, and we will give you an estimate. We will even design your layout for free to make sure the products are used in the most economical, optimum way – plus we can make sure details such as downpipes are allowed for.

How are the tiles installed?

All our products and systems are supplied with detailed installation guides which also list the tools you need. Outdure can also help with the structure that you lay your tiles onto – either opt for deck jack pedestals, screed, or integrate the tiles onto our QwickBuild system. Our system is grout and sealant free for fast and easy installation.

Are the clips and fasteners included?

Yes, all fasteners required for your particular type of installation is provided by Outdure and itemised in your quote, so there are no hidden costs.

Do I have to use Outdure tiles on QwickBuild or can I use other ranges?

We have selected the Mineral and Stone Inspire ranges of tiles as they are structurally sound and are the ideal height to integrate with other Outdure surfaces. However, we are more than happy to accommodate the use of independent tiles for installation over QwickBuild as long as they are certified for structural engineering compliance by the particular supplier. The Outdure QwickClips and patented fasteners for installing tiles over QwickBuild can be used with independent tiles provided they fit correctly.

What is the warranty of Outdure tiles?

All accessories have a 10-year limited warranty. The tiles have a 5-year limited manufacturer’s warranty.

Outdure UltraPlush Turf

What is the turf made of and is it a safe choice?

The UltraPlush range is made from non-toxic polyethylene and polypropylene, so it’s safe for children and pets. It is free of lead, heavy metals and harmful chemicals. UltraPlush Turf is recyclable for an environmentally conscious choice.

Will the turf fade?

UltraPlush has high UV and moisture resistance properties for excellent durability.

Does the turf look ‘plastic-y’?

No! We have selected a matte, waxy looking fibre that is soft underfoot. We believe the harsh glossy plastic options don’t have the same premium, contemporary aesthetic.

Is it low maintenance?

Yes, it is the ultimate in low maintenance for a green space! For more detailed maintenance information, please refer to our maintenance schedules and care guides.

How do I select colours?

We recommend you order samples as viewing colours on screen or in printed material is a representation only. Alternatively, talk to one of the consultants at Outdure who are trained in colour consultancy and can recommend the right turf for your requirements.

How is the turf installed?

All our products and systems are supplied with detailed installation guides which also list the tools you need. The innovation of the QwickBuild turf baseboard has created an alternative installation method. The baseboards sit on QwickBuild frames and support the turf – no digging or filling is required to create a level flush finish. It also enables the integration of other surfaces on the same plane. UltraPlush can also be laid over screed.

Are the clips and fasteners included?

Yes, all fasteners required for your particular type of installation are provided by Outdure and itemised in your quote, so there are no hidden costs.

Do I have to use Outdure turf on QwickBuild or can I use other artificial turf?

We have selected the UltraPlush range as it is FIFA certified. However, we are more than happy to accommodate the use of independent turf options for installation on QwickBuild.

What is the warranty of Outdure turf?

The turf has a 5-year limited manufacturer’s warranty.

 

The QwickBuild modular framing and support system

What is it and what does it do?

QwickBuild by Outdure is an external flooring system that provides strong, durable stable structures to support decking boards, tiles, turf or a combination of these surfaces

Joists support the surfaces and the joists are supported by bearers. The bearers are supported by posts (piers) or adjustable height pedestals (deck jacks/pods).

What does modular system mean?

A system that can be divided into different parts, that can be used independently or in various configurations depending on the requirements. QwickBuild is a mix-and-match system, making it easy for qualified tradespersons to construct onsite from individual parts or assemble prefabricated frames. Also included as part of the system are Outdure’s ranges of decking boards, exterior tiles and synthetic turf all of which are designed to integrate easily as a complete solution.

Where would it be used?

QwickBuild is designed for installation over waterproof membranes, concrete or natural ground scenarios. The system allows for construction of support structures ranging from ultra low height through to structures high off the ground.

Where does low height mean?

When it come to installing decks, it is often hard to find a solution where you can fit a surface material and the supporting sub-structure to fit under the floor surface or be flush with the interior floor levels. QwickBuild has the capability of being as low as 36mm from the top of the substrate (for example the waterproof membrane) to the top of the tile surface when used in combination with deck jacks. For capped composites QwickBuild can achieve the low height of an unmatched 71mm.

Why use QwickBuild over a traditional timber sub-frame?

In some instances a timber sub-frame is still a valid choice but for a moisture-resistant solution and to ensure compliance for structures built over membrane, QwickBuild is a smart choice.

What are the key benefits of QwickBuild?

• Compliant low-risk solution: the system is designed to float on a waterproof membrane without penetrating it

• Durable and light-weight: manufactured from structural aluminium, and 304 stainless steel components/fixings

• Versatile: can be designed with infinite configurations to accommodate various heights and engineering requirements

• Multi-surface integration: select from Outdure’s ranges of decking tiles turf or your preferred surface options

• Low-height long-span capabilities: tiles on QwickBuild minimum height = 36mm. Decking on QwickBuild minimum height = 71mm

• Engineered solution: residential and commercial applications load capacity of up to 5kN point load and 5kPa UDL

• One system: for the structure and surfaces reducing the number of trades required on a project

• Design service: concepts drawings, construction drawings including details for stairs, ramps, planter boxes, benches etc

• Cost-effective: surfaces are fast to install with interlocking components and hidden fasteners

• Stable and level: the structural framework results in a substantial reduction in the number of deck jack pedestals or posts required

• Access solution: add QwickGrates as a convenient solution for critical ventilation and access to drains and services

How is it supplied?

QwickBuild is supplied in four easy install options:

1) Loose components / off-the-shelf (OTS)

2) Kit-set / cut-to-size (CTS)

3) Made-to-adjust prefabricated frames (MTA)

4) Made-to-measure prefabricated modular frames (MTM)

What is it made of?

The beams and components are manufactured from lightweight structural aluminium with marine-grade anodised or powdercoated finish or electrophoresis 304 stainless steel. Other system components and accessories include brackets, clips, anchors, fasteners, access and ventilation grates, adjustable height pedestals. The proprietary system includes a comprehensive range of patented beam profiles, fastening and support components and additional accessories. The system allows for a structural design for residential and commercial applications with a load capacity of up to 5kN point load and 5kPa UDL.

Do I have to use Outdure decking, tiles and turf ranges?

No, although we recommend our ranges for their aesthetics and durability we encourage you to create your dream exterior space and integrate preferred options. We also provide all fasteners required for hardwood decking.

Is it expensive?

Although the system is made of premium quality components, once installed, QwickBuild is comparable to traditional methods. The combination of significantly reduced labour costs with long-term benefits such as durability and ease of maintenance makes QwickBuild a cost-effective solution.

What is the warranty of QwickBuild?

QwickBuild and all accessories have a 10-year limited warranty.

Outdure offices

Hong Kong
Office 11005 20/F Tower 535
535 Jaffe Road, Causeway Bay, Hong Kong
Australia
SYDNEY - ALEXANDRIA
22/112 McEvoy Street, Alexandria NSW 2015, Australia
New Zealand
Auckland
21 Soljan Drive, Henderson, Auckland 0610, New Zealand

Be inspired @outdureliving